E-commerce can be considered one of the most crucial parts of the modern economy. Customer acquisition and retention is one of the prime aspects in this field along with innovation and personalization. In this age of AI, e-commerce platforms need modern and advanced tools that can help to streamline operations, retain customers, create cost-saving plans and many others. There are many online tools and AI emerged in the market that can help these tasks and incorporating them can help to enhance the operation and overall customer experience. If you are not sure where to start, here are some effective ways for you.
3 Ways to Optimize E-commerce Operations
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Pipe17 for Enhancing Operations
Pipe17 is one of the most advanced tools that has revolutionized order operations for e-commerce. It was specially designed to unify and structure data which allows it to automate the order flows without any manual intervention. Pipe17 is much more powerful than traditional order management systems (OMS) and capable of handling multiple sales channels. It is a modern alternative that comes with flexibility and order orchestration with connectivity that is built for commerce.
Pipe17’s technology is highly advanced and it can help to power customer journey by connecting the front-end sales channels to back-office applications through fulfillment centers. Pipe17 is comprised of an advanced AI agent called Pippen that improves decision-making and eliminates repetitive tasks. With the help of this tool, a company can witness up to a 15-25% reduction in operational costs while improving order fulfillment speed by 20%-30%.
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Corral Data for Data-Driven Decision-Making
Corral Data helps to manage and apply solutions that are determined by analyzing vast amounts of company data. It can help to take a better look at organizational information to find more room for improvement. It offers tools that can help streamline data workflows while making informed decisions with almost zero room for errors. It can help to uncover critical insights and drive more strategic ideas within the company.
According to a recent report by Harvard Business Review shows that businesses that utilize big data analysis for their operations are more likely to be 5-6% more profitable than potential competitors. Corral Data can help to make business decisions 18% faster than the average operations. It helps to foster better decision-making with improved business agility.
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Hark for Improving Customer Experience
Customer experience is highly important for all kinds of businesses and the better their experience, the more they are willing to purchase more products. Hark can help a business become more customer-centric since it helps to offer interactive and cost-effective solutions for customer communication. This innovative tool comes with a unique approach to integrating the voice of the customer (VoC) feedback. Customers can share their experience through small videos, audio or images, and the AI will make real-time analysis along with sentiment structuring. This innovative approach by Hark has helped companies improve their customer retention rate by 55%. Customers also seem to be 25% more satisfied with their experience than the average. The company on the other hand can witness around 10-15% increase in annual revenue and also enhanced ROI.
Competitive Advantage of Three Tools
When you incorporate Hark, Pipe17, and Corral Data in your business; it is going to offer a massive boost for your business through growth, sales, and exposure. It helps to stay ahead in the competitive business landscape while assuring profitability. Utilize this holy trinity to grow in the modern landscape.
