The new age of workers and employees do not only work for a salary, they pay more attention and importance to having a work-life balance. At the same time, millennial and Gen-Z workers want to work for the fulfillment of their urges and prefer an inclusive environment where people encourage communication. An important part of this process is making the place ready for a seamless digital employee experience using all the technological advancements.
What is the Digital Employee Experience?
Digital employee experience contains every interaction and engagement employees at the workplace have with technology. It includes every step, starting from collaborating and communicating to accessing the resources and performing the designated tasks using digital platforms and tools. To put it simply, the digital employee experience is about the overall quality and quantity of employees and their technological interactions at their workplaces.
What are Some of the Tools for Creating a Digital Employee Experience?
There are some specific elements of digital experience for employees at work. Let’s have a look at those -
a) Technology - The first and foremost element is technology itself which refers to the infrastructure and digital tools that are used in the workplace. These tools and infrastructure must always be up-to-date, secure, and reliable.
b) UI and UX - Interface for Users or UI and Experience for Users or UX refers to both the design and functionality of the digital tools the employees will be using at the workplace.
c) Mobility and Accessibility - This includes making sure the digital tools are usable by any and every employee, including those employees who have disabilities and those who are enabling work from remote locations.
d) Training - This means the company needs to provide enough assistance to its employees so that they can access these digital tools with ease.
e) Technical Support - This element is about providing quick and effective IT or technical support that can fix the problems in the digital tools and platforms, without compromising the employee’s work.
How Can You Create the Ideal Digital Experience?
A good and successful workplace in today’s time starts with building a strong digital experience for employees.
1. Identifying the Goals and Requirements
The first step involves getting to know and understanding the requirements and expectations of your employees. Now using these, you can build your goal for the digital employee experience such as enhancing collaborations between teams, increasing productivity at the office, fostering a positive work culture and environment, increasing employee satisfaction, etc.
2. Choosing the Right Digital Tools
After you have identified the goals and needs, the next step is to find the right tools to create a flawless digital experience for your employees. You need to select the tools that align with the workplace, its preferences, and needs. While choosing the tools, consider tools for collaboration, communication, knowledge sharing, project management, employee feedback, etc. Only with the right tools, you can give your employees a seamless digital experience.
3. Give Importance to User Experience
To create an ideal experience, the employees need to be able to find the technology easy to use. This is why it is crucial to design user-friendly and intuitive interfaces for all digital platforms and tools. You can also go for customized user experiences based on their responsibilities and roles at the workplace. Make sure you are also gathering regular feedback regarding the technology at work and iterate on the designs to address the issues.
4. Investing in Support and Training
Familiarizing your employees with the new technological tools and platforms is important and to do that you can invest in comprehensive training for them. At the same time, you can also provide ongoing support through helpdesk services, knowledge bases, and tutorials.
These are some of the ways you can make your workplace more technologically advanced.
