In this digital age prevailed by generative AI, artificial intelligence has become the frontier for all kinds of businesses. After GenAI, it is time for AI agents to take over the world. The industries have already reached the point where they are not posting job vacancies for humans but for AI agents with specialization. There is a shift in job listings and the attributes that businesses are seeking to navigate through this competitive landscape. Soon, you will have to employ AI agents for your company. Let’s have a better understanding of AI agents.
What is an AI Agent?
An AI Agent is an AI-powered software that is capable of decision-making, taking action, interaction, and many other tasks without the need for human interventions. It can execute multi-step goals and also adapt along the way to perform even better in the future. There are mainly three categories of AI agents, namely,
- Automation Agent
- Conversational Agents
- Multi-Agent Platforms
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Automation Agents
These AI agents excel at sales as they help a team automate their lead scoring process. It focuses on the most promising prospective users whenever considering a big batch of leads. The AI agent can help to analyze them based on the predefined criteria that include company size, engagement label, sales needs, etc. The agent will further compare the leads and opt for the one that offers the highest potential. It can also send an email to the top prospects who could be beneficial to the business.
Automation Agents are best for tasks like streamlining workflow, generating leads, replacing human interventions, and many others. It mainly utilizes predictive analytics, machine learning, and logic based on rules. Other than sales, it is also great for supply chain management, content creation and other industries.
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Conversational Agents
These AI agents are specially designed to improve customer support for every industry with natural language processing (NLP). It is much more efficient and convenient to offer 24*7 active customer support without dragging a human with extended work shifts. These AI agents respond immediately to every kind of customer query and offer quick solutions along with tailored recommendations. As a result, the team can focus on the higher-impact activities while the AI agent takes care of the simple stuff. These AI agents are socially intelligent and come with advanced behavioral modeling which allows them to offer human-sounding responses that are accurate. Starting from chatbots to robots, conversational agents are widely used in every industry.
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Multi-Agent Platforms
In a multi-agent platform, multiple AI agents can work together as a team instead of humans. It helps to save precious time and resources which is highly important for e-commerce and quick commerce. The order processing agent can check order details from Shopify, verify payment on Stripe, manage inventory in Airtable, ship returns through ShipStation, and address customers through Gmail. Therefore, a multi-agent platform can help to combine different AI agents with different specialties to achieve a single unified goal of improving business operations and services.
Driving Factors for AI Agents
- The growing interest and demand for AI agents are noticeable across every industry due to their efficiency and cost-effectiveness.
- 78% of global customers agree that they are more likely to make a purchase when they receive a personalized experience from a business and AI helps to do that with ease.
- The versatility of multi-gent platforms helps to streamline complex business processes with the requirement for human intervention.
AI agents will be growing and evolving more in the coming days and this is the best time to integrate it within your business to survive the present and the future.
